About this page
Mafia Casino is an online casino platform offering both casino and sportsbook services. This information site presents the terms as published by the operator, but is not a legal part of Mafia Casino or its operations.
We update the information regularly based on public sources. For binding legal terms and complete conditions, contact Mafia Casino directly.
Bonus rules
Mafia Casino offers several bonus types for new and existing players. The terms for each bonus vary, and exact amounts change regularly based on campaigns.
All bonuses are subject to wagering requirements (wager), which means you must play through the bonus amount a certain number of times before you can withdraw winnings. Average wagering requirement is 30x the bonus amount.
- Free spins typically have a value of 0,10 € per spin
- Free spins are typically valid for 7 days from receipt
- Slots contribute 100 % towards the wagering requirement; table games and live casino only 10–20 %
- You can always decline a bonus offer and play without bonus restrictions
- Maximum bonus winnings payout cap is not specified
| Bonus type | For whom | Terms | Wagering requirement |
|---|---|---|---|
| Welcome bonus | New players | Combination of deposit bonus and free spins on selected slots | 30x (example) |
| Reload bonus | Regulars | Bonuses on additional deposits | Varies |
| Cashback | All players | Percentage recovery of weekly losses | Varies |
| Tournaments | All players | Prize pool based on play on specific slots | Not applicable |
| Seasonal campaigns | All players | Tied to holidays and sporting events | Varies |
| VIP exclusive | VIP members | Special offers for higher loyalty levels | Varies |
Payment methods and transactions
Mafia Casino accepts multiple payment methods for deposits and withdrawals. All transactions are made in euro (EUR). Minimum deposit is 10
Processing time depends on your chosen method. E-wallets are processed faster than bank transfers. Your first withdrawal may take longer due to identity verification (KYC).
- E-wallets process withdrawals within 24 hours after verification
- Card withdrawal takes 3–5 business days
- Bank transfers take 3–7 business days
- Logins between casino and sportsbook are instant and fee-free
- KYC verification is required before the first withdrawal
| Method | Type | Minimum deposit | Max. deposit | Processing time | Withdrawal |
|---|---|---|---|---|---|
| Visa / Mastercard | Card | 10 € | 5 000 € | Instant / 3–5 days | Yes |
| Skrill | E-wallet | 10 € | 10 000 € | Instant / up to 24 hours | Yes |
| Neteller | E-wallet | 10 € | 10 000 € | Instant / up to 24 hours | Yes |
| Bank transfer | Bank | 20 € | No limit | 1–3 days / 3–7 days | Yes |
| MuchBetter | E-wallet | 10 € | 5 000 € | Instant / up to 24 hours | Yes |
| Paysafecard | Coupons | 10 € | 1 000 € | Instant | No |
Loyalty programme
Mafia Casino has a loyalty programme with five levels. The higher you climb, the better benefits you get, including faster withdrawals, higher limits and personal customer service.
You collect points by playing slots, table games and live casino. Sports betting has its own points ratio. Points can be used for bonuses and games.
| Level | Points requirement | Key bonuses |
|---|---|---|
| Recruit | 0–999 | Standard limits |
| Soldier | 1 000–4 999 | 10% bonus |
| Capo | 5 000–19 999 | 15 % bonus + faster withdrawal |
| Underboss | 20 000–99 999 | 20% bonus + extended limits + personal manager |
| Don | 100 000+ | Individual terms + priority support 24/7 + unlimited withdrawals + VIP events |
Responsible gaming and self-exclusion
Mafia Casino provides tools to manage your responsible play. You can set daily, weekly or monthly deposit limits directly in your account settings. The platform also gives you the option to pause your play or self-exclude.
Self-exclusion can be activated for 24 hours, 7 days, 30 days, 6 months or permanently. Once permanent self-exclusion is activated, the account cannot be reopened during the specified period.
- Set daily, weekly and monthly deposit limits
- Use time limits for play sessions
- Activate self-exclusion from 24 hours up to permanent
- Get 'reality check' reminders whilst playing
- Get direct links to professional support from the platform
- Block account on request within 24 hours
- Use third-party tools like Gamban or Net Nanny for device-level filtering
Identity verification (KYC)
Mafia Casino requires identity verification before your first withdrawal and when you reach certain turnover thresholds. This is a legally mandated process for licensed casinos.
You must provide a valid ID, proof of address and sometimes proof of income. Processing time is not published, but usually takes days.
- Required before first withdrawal
- Valid national ID document
- Proof of address (for example utility or phone bill)
- Income proof in some cases
- The platform uses TLS 1.3 encryption for data
Contact and customer service
Mafia Casino offers customer support via live chat and email. Live chat is available daily from 08:00 to 24:00 SEK, with average response time under 3 minutes. Outside these hours you can send an email with a response within 24 hours.
VIP members (Underboss and Don levels) receive priority support with response time within 1 hour during business hours. Customer service is available in Slovak and Czech.
- Live chat: daily 08:00–24:00 SEK
- Live chat response time: under 3 minutes
- Email response time: within 24 hours
- VIP response time: within 1 hour during business hours
- Languages: Slovak, Czech
- FAQ section with regularly updated questions
FAQ
What is a wagering requirement?
Wagering requirement (playthrough) specifies how many times you must play through a bonus amount before you can withdraw your winnings. For example, a 100 € bonus with 30x wager means you must play through 3 000 € on eligible games before withdrawal.
How does self-exclusion work?
You can activate self-exclusion in account settings or by contacting customer service. You choose the duration: 24 hours, 7 days, 30 days, 6 months or permanent. Once activated, you cannot log in or play during that period.
Do I need to verify my identity?
Yes. KYC verification is legally required for all licensed casinos. You must provide a valid ID, proof of address and possibly proof of income before your first withdrawal.
How long does a withdrawal take?
It depends on the payment method. E-wallets are processed within 24 hours. Card withdrawals take 3–5 business days, and bank transfers take 3–7 business days. Your first withdrawal may take longer due to verification.
Can I play Mafia Casino on my mobile phone?
Yes. The entire platform, including casino, live casino and sportsbook, is available in the mobile browser on both iOS and Android with no need to install an app.
