Customer support channels
Mafia Casino has two main channels for customer support: live chat and email. Live chat is the fastest option for most enquiries, whilst email is used when live chat is not available.
Live chat is available daily from 08:00 to 24:00 CET (Central European Time). Average response time is under 3 minutes. For enquiries outside these hours, you can send an email which will be answered within 24 hours.
If you are a member of the VIP level Underboss or Don, you receive prioritised support. VIP members receive email responses within 1 hour during business hours, and live chat has a priority queue.
Response times and opening hours
Below is an overview of when you can expect a response from Mafia Casino's support team.
| Channel | Available | Response time | Language |
|---|---|---|---|
| Live chat | Daily 08:00–24:00 CET | Under 3 minutes | Slovak, Czech |
| 24/7 (response during business hours) | Within 24 hours | Slovak, Czech | |
| Live chat (VIP) | Daily 08:00–24:00 CET | Priority queue | Slovak, Czech |
| Email (VIP Underboss/Don) | Business hours | Within 1 hour | Slovak, Czech |
What you need before contacting support
To resolve your question as quickly as possible, have the following information ready when you contact Mafia Casino:
- Your username or email address linked to the account
- Brief description of your issue or question
- Any relevant transaction IDs or dates
- Which device and browser you are using (if it is a technical issue)
- What you have already tried to resolve the issue
Common enquiries and resources
Mafia Casino has a FAQ section that covers many common questions about bonuses, self-exclusion, withdrawals and responsible gambling. Before contacting support, it may be worth checking the FAQ first.
For questions about bonus terms, payment methods, responsible gambling or technical issues, live chat usually provides the fastest resolution.
- Bonus and wagering requirements
- Deposits and withdrawals
- Account transfers between casino and sportsbook
- Self-exclusion and deposit limits
- Technical issues with the platform
- Identity verification (KYC)
- VIP programme and loyalty bonuses
Secure communication with Mafia Casino
When contacting Mafia Casino, keep these security tips in mind:
Never share passwords, PINs or payment information with the support team. Mafia Casino will never ask for this information via email or live chat. If someone claiming to be from Mafia Casino asks for sensitive information, that is a red flag.
Ensure you use the official domain mafia-casino.no when logging in. Social media accounts belonging to Mafia Casino are used for promotions and announcements, not for resolving account issues.
- Never share account passwords or payment details
- Verify you are using the official website before logging in
- Use live chat or email – not social media for account issues
- Watch out for phishing emails claiming to be from Mafia Casino
FAQ
Which time zone do live chat opening hours use?
Live chat hours 08:00–24:00 are in Central European Time (CET), which is UTC+1 (or UTC+2 during daylight saving time). Convert to your local time zone to find when chat is open.
What if I have a problem outside live chat hours?
You can send an email which will be answered within 24 hours. If you are a VIP member (Underboss or Don), your emails are prioritised during business hours and receive a response within 1 hour.
Can I contact Mafia Casino by phone?
No, Mafia Casino offers support only through live chat and email. No telephone support is available.
Does Mafia Casino use social media for customer support?
Mafia Casino's social media accounts are used mainly for promotions and announcements, not for resolving specific account issues. For support, contact live chat or email directly.
Where do I find the email address for Mafia Casino?
A specific email address is not publicly listed on the information site. You will receive an email address by starting a live chat and asking the support team, or it will be available in the account section on the Mafia Casino website.
